Use of Information
Information collected by Aqua is used for three main purposes. First, we collect information to improve the Web Site by determining which of our areas, features and forums are most popular. Second, we collect information to personalize the experience of the users of the Web Site. For example, users of the Online Service and/or some of the other features of the Web Site are required to create a user account (“User Account”), user identification name (“UserID”) and password in order to access those features. Finally, we collect information to enable our users to participate in features, services, programs and/or other activities from time to time.
Aqua does not use its users email address or other personally identifiable information for commercial or marketing purposes without your consent or except as part of a program or feature for which you will have the ability to opt-in or opt-out. That being said, Aqua may use your email address without further consent for non-marketing or administrative purposes, for example to contact you regarding issues with your User Account.
In order to participate in many features, services and/or programs of the Web Site, we may require that you provide us with certain specific information, such as (as applicable) your full name, company information, mailing address, telephone number, e‑mail address, information about the Water or Wastewater accounts that you have with Aqua (“Account”), gender, personal interests and/or other information specific to you. You can choose whether or not to provide us with this information, but if you choose not to provide any required information, your experience on the Web Site may be diminished and some features may not be available or may not work as intended.
Aqua or a partner may sponsor promotions, sweepstakes or contests on the Web Site. Users may be asked to provide personal information including name, email address or home address or to answer questions in order to participate. Aqua may also transfer personal information to certain advertising or marketing partners from whom you have requested to receive information.
Additional Ways that Information is Collected
Browser Log Files
Our servers automatically log each visitor to the Web Site and collect and record certain information about each visitor. This information includes your “Internet Protocol”, or IP, address, browser language, browser type, operating system, domain names, browsing history (including time spent at a domain, time and date of your visit), referring/exit web pages and URLs, and number of clicks.
Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s IP address. When a user requests a web page from the Web Site, our web servers automatically recognize that user’s domain name and IP address. The domain name and IP address reveal nothing personal about the user other than the IP address from which the user has accessed the Web Site. We may use this information to examine our traffic in the aggregate, but do not collect and evaluate this information for individuals. Our web servers do not automatically record e-mail addresses of users.
When Information Is Disclosed By Aqua
With respect to the Online Service, Aqua may disclose any information to third parties about you, including email addresses, or your Account, as follows:
- to verify the condition and existence of your Accounts for a third party, such as a credit bureau or merchant;
- to a consumer reporting agency as defined by Applicable Law;
- to Aqua employees, auditors, service providers, attorneys or collection agents in the course of their duties; or
- if you give Aqua written permission (including by email)
Aqua does not use its customers email address or other personally identifiable information collected on the Web Site for commercial or marketing purposes without your consent or except as part of a program or feature for which you will have the ability to opt-in or opt-out.
We do share non-personally-identifiable information (such as anonymous User usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with third parties to demonstrate the usage patterns for Aqua’s advertisements, content, functionality promotions and/or services on the Web Site.
We also reserve the right to disclose personally identifiable information and/or non-personally-identifiable information in connection with the enforcement of our Terms and Conditions, take precautions against liability, to investigate and defend against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Web Site, and to protect the rights, property, or personal safety of Aqua, our users or others.
We reserve the right to transfer your personally identifiable information, as well as any other information, in connection with the sale or other disposition of all or part of the Aqua business and/or assets. We also cannot make any representations regarding the use or transfer of your personally identifiable information or other information that we may have in the event of our bankruptcy, reorganization, insolvency, receivership or an assignment for the benefit of creditors. Furthermore, we cannot and will not be responsible for any breach of security by any third parties or for any actions of any third parties (including other users of the Web Site) that receive any of the information that is disclosed to us. The Web Site also links to a wide variety of other web sites and the Web Site may contain advertisements of third parties. We are not and cannot be responsible for the privacy policies of those web sites of third parties or how they treat information about their users.
Information From Children
Value Added Benefits
When you create a User Account, UserID and password on the Web Site, and when you participate in any of the features, services and/or programs offered through the Web Site, we may request your full name, company information, mailing address, telephone number, e-mail address, gender, personal interests and/or other relevant information specific to you. This information will allow us to create your User Account and provide you with information that we believe will be important and relevant to you. This information may also be used by us to notify you of features, services and/or programs that may be of interest to you.
Member Account, Password And Security
For certain features available through the Web Site, we require the use of encryption technologies provided for your protection and/or your use of a UserID and password after setting up a User Account. We use reasonable precautions to protect the privacy of your UserID, password and User Account information by utilizing a Secure Socket Layer (“SSL”) connection. Accordingly, your UserID, password and User Account information are encrypted using an SSL connection and are not expected to be read in an intelligible form as they travel to the Web Site. You, however, are ultimately responsible for protecting your UserID, password and User Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You are required to take reasonable precautions to safeguard your UserID and password. You agree to never leave your computer unattended while using the Online Service and to always exit the Online Service by clicking on “Log Out.” You also agree to immediately notify Aqua of any unauthorized use of your UserID, password and/or User Account, and/or any other breach of security by calling by calling 1.877.WTR.AQUA or email firstname.lastname@example.org. or through the online message center (if applicable). You are solely responsible for any activity that occurs with respect to your User Account and UserID. While we provide certain encryption technologies and use other reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.
Privacy Outside the Web Site
The Web Site contains various links to other web sites, including links to various third party service providers. Aqua is not and cannot be responsible for the privacy practices or the content of any of those other web sites. Other than under agreements with certain reputable organizations and companies, and except for third party service providers whose services you voluntarily elect to utilize, we do not share any of the personal information that you provide to us with any of the web sites to which the Web Site links, although we may share aggregate, non-personally identifiable data with those other web sites. Please check with those web sites in order to determine their privacy policies and your rights under them.
Choices With Your Personal Information
Whether you submit personally identifiable information to Aqua is entirely up to you. You may decide not to submit personally identifiable information through the Web Site, in which case Aqua may not be able to provide certain services to you, including the Online Service. You may update or correct your personal profile information and email preferences at any time by visiting your account profile at www.aquaamerica.com. Please note that any information that you post, upload or transmit to Aqua and/or the Web Site cannot be removed and remain subject to our Terms and Conditions www.aquaamerica.com.
If you have additional questions or comments of any kind, if you see anything on the Web Site that you think is inappropriate, please let us know by e-mail or by sending your comments or requests to:
Aqua America, Inc.
762 W. Lancaster Avenue
Bryn Mawr, Pennsylvania 19010
Attn: Online Services – Web Site Issues
877.WTR.AQUA or 877.987.2782
Copyright © 2008. Aqua America, Inc. All Rights Reserved.
EFFECTIVE AS OF: DECEMBER 11, 2008
LAST UPDATED: DECEMBER 11, 2008