• Mar 13, 2020 Aqua's statement on Coronavirus

    Special Alert

    Aqua's statement on Coronavirus

    Mar 13, 2020

    Aqua is actively monitoring the novel coronavirus “COVID-19” outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and local health authorities to continuously monitor the situation and evaluate our operational response plans.

    First and foremost, our customers should be assured that drinking water provided by Aqua meets or exceeds all state and federal safety requirements. Aqua’s standard business operations include treatment procedures that remove or inactivate viruses, including COVID-19, from our water supplies and sources.

    As a utility that provides critical public services, our focus is on ensuring the continued reliability and safety of our water and wastewater systems for our customers, as well as the health and safety of our employees.

    Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak.

    Aqua customers can stay up to date on any water service emergencies impacting their area by signing up to receive our WaterSmart Alerts by phone, email and/or text. See the sidebar of this page for sign up details.

    We will continue to provide any relevant updates as this situation evolves.

  • Mar 17, 2020 Essential’s Utilities Prepared for COVID-19

    Special Alert

    Essential’s Utilities Prepared for COVID-19

    Mar 17, 2020

    Essential Utilities Inc. announced today that its Aqua water utilities and Peoples natural gas utilities continue to monitor the novel coronavirus “COVID-19” outbreak throughout its combined ten-state footprint, working closely with the Centers for Disease Control and Prevention and local health authorities to continuously address the situation and evaluate operational response plans.

    “As water, wastewater and natural gas utilities, we are a critical part of everyday life,” said Essential Chairman and CEO Christopher Franklin. “The health and safety of our customers and employees is our top priority.”

    Each Aqua utility is focused on providing critical public services to ensure the continued reliability and safety of water and wastewater systems for customers.

    “First and foremost, our customers should be assured that drinking water provided by each Aqua water utility meets or exceeds all state and federal water quality standards,” said Colleen Arnold, president overseeing Aqua’s eight-state water and wastewater businesses. “Our standard business operations include treatment procedures that remove or inactivate viruses, including COVID-19, from our water supplies and sources.”

    Aqua customers can stay up to date on any water service emergencies impacting their area by signing up to receive WaterSmart Alerts by phone, email and/or text. To sign up, please visit www.aquaamerica.com and see the Water Smart Alerts link in the sidebar.

    “At Peoples, we are fully prepared to continue to provide safe and reliable natural gas service,” said Joe Gregorini, president of Peoples. “We have strong and exercised business continuity plans to ensure our customers receive high quality service even while we are dealing with situations such as the coronavirus pandemic.”

    Peoples customers can learn more by visiting www.peoples-gas.com.

    Beginning in late February, Essential activated its business continuity planning procedure and its preparedness efforts include providing ongoing guidance and resources to employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in operating facilities and maintain business operations. No disruptions or impact to water, wastewater or natural gas services are anticipated as a result of the outbreak.

    For more information about the coronavirus, please visit:

  • Mar 25, 2020 COVID-19 updates

    Special Alert

    COVID-19 updates

    Mar 25, 2020
    All Aqua COVID-19 updates will be posted and maintained here. Please visit this page often as additonal information will continue to be added.

Aqua Water Utility Services

With more than 130 years in operation, Aqua, an Essential Utilities company, believes that water is a resource worth protecting, and we take our responsibility to protect and provide water services for the communities we serve seriously. We know that water is Earth's most essential resource and are committed to sustainable, transparent business practices.

Aqua currently provides wastewater and water utility services to more than 3 million people in eight states within the United States. As we continue to grow the company and its operations, Aqua strives to deliver excellent customer service and give back to the communities we serve.

For more information or customer inquiries, please contact our customer service center at 877.987.2782. Aqua also offers several convenient ways to access your water bill payment. Visit our Ways to Pay page to get started paying for water utility services online, by phone, in person or through other helpful options.

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